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	trade nights
	plant surveys
	technical support
	supply partnerships
	on site product  training
	e-commerce
	manufacturing facilities
	TQM
	inventory management programs

More information

Email your service inquiry to your local head office

Copyright © CBCo.(Aust) P/L 2004

The CBC Emergency Service is just that—24 hours a day, 7 days a week. When a part is needed urgently we are standing by to supply it. If we do not have the part at the branch nearest the point of requirement, we will source it from anywhere in Australia and deliver to wherever it is needed. Phone your local branch for after hours phone numbers or phone your state head office for after hours numbers

Link to the CBC Australia Wide  Locations page

Trade Nights

To complete our service infrastructure and keep you up to date, we conduct regular trade nights to industry groups in decentralised areas, introducing the latest technological advancements

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Plant Surveys

CBC’s qualified Sales and Service Engineers will carry out on-site surveys of your machinery systems and inventories, compiling a comprehensive survey manual and cost benefit analysis showing all product usage and interchangeable CBC parts and how they can save you money. 

CBC’s own Professional Specialists provide technical support and application engineering (including design calculations and training) for customer staff at all levels. Highly skilled and tertiary qualified, CBC offer over 30 technical personnel in locations around Australia, to provide advice and guidance on the trouble-free operation of equipment. These specialists, in turn, receive continual training, support and technical assistance from our major manufacturers.

In establishing supply partnerships with CBC, major customers enjoy contracted service levels at agreed pricing structures over fixed time periods, with progressive assessment of supply rate performance.

CBC Technical Support Staff will train customer personnel in the installation, use and management of supplied products. On-site training can be provided as a structured program to suit individual needs.

Electronic Communications

By using CBC’s E-commerce facilities, customers can interchange purchase orders and invoices on-line between their own computer system and ours, reducing time delays and costs.

Manufacturing and Design Facilities

CBC’s customer design facilities provide for the design, development and manufacture of special purpose bearings and sealing attachments through our Head Office in Kingsgrove, NSW.    

click here for  more on  manufacturing and design

The Spokes of the wheel which rolls on into the future form an important part of our TQM philosophy. Central to CBC’s ever strengthening supply capability is our commitment to quality products and services. Our suppliers manufacture to ISO 9000 series standards and CBC is committed to AS 3902 as a quality distributor. Our supply partnership procedures are continually updated and improved as new ideas and customer contributions set higher goals. CBC maintains a total management focus on satisfying customer needs, and constantly improving the service to our customers, through the implementation of TQM standards.

By analysing plant surveys and past usage, CBC will invest specifically to satisfy the customers’ future demands, reducing costs and providing dedicated stock on a single or multi-location basis.